This privacy statement was last updated on 31 March 2026 and applies to citizens and legal permanent residents of the United Kingdom.
In this privacy statement, we explain what we do with the data we obtain about you via https://dionysusculturefood.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
1. Purpose, data and retention period
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)1.1 Contact – Through phone, mail, email and/or webforms
1.1 Contact – Through phone, mail, email and/or webforms
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data until the service is terminated.
1.2 Payments
1.2 Payments
For this purpose we use the following data:
- A first and last name
- An email address
- A home or other physical address, including street name and name of a city or town
- A telephone number
- IP Address
The basis on which we may process these data is:
Retention period
We retain this data until the service is terminated.
1.3 Registering an account
1.3 Registering an account
For this purpose we use the following data:
- A first and last name
- An email address
- A home or other physical address, including street name and name of a city or town
- A telephone number
The basis on which we may process these data is:
Retention period
We retain this data until the service is terminated.
1.4 To support services or products that a customer wants to buy or has purchased
1.4 To support services or products that a customer wants to buy or has purchased
For this purpose we use the following data:
- A first and last name
- An email address
- A home or other physical address, including street name and name of a city or town
- A telephone number
The basis on which we may process these data is:
Retention period
We retain this data until the service is terminated.
1.5 To be able to comply with legal obligations
1.5 To be able to comply with legal obligations
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
The basis on which we may process these data is:
Retention period
We retain this data until the service is terminated.
1.6 Compiling and analyzing statistics for website improvement.
1.6 Compiling and analyzing statistics for website improvement.
For this purpose we use the following data:
- An email address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- IP Address
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data until the service is terminated.
1.7 Deliveries
1.7 Deliveries
For this purpose we use the following data:
- A first and last name
- An email address
- A home or other physical address, including street name and name of a city or town
- A telephone number
The basis on which we may process these data is:
Retention period
We retain this data until the service is terminated.
2. Sharing with other parties
We only share or disclose this data to processors for the following purposes:
3. Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.
4. Disclosure practices
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
We have concluded a data processing agreement with Google.
Google may not use the data for any other Google services.
The inclusion of full IP addresses is blocked by us.
5. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
The security measures we use consist of:
6. Third-party websites
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
7. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
8. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
9. Submitting a complaint
If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Commissioner’s Office:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
10. Children
Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.
11. Contact details
Dionysus – Culture Food Ltd.
30A Hartham Road N7 9JG London UK
United Kingdom
Website: https://dionysusculturefood.com
Email: edoardodirosa@ex.comdionysusculturefood.com
12. Data Requests
For the most frequently submitted requests, we also offer you the possibility to use our data request form
×
Annex
WooCommerce – Data collected during the purchase process
We collect information about you during the checkout process on our store. The information collected is processed in accordance with the UK GDPR (UK-GDPR, PECR, Data Protection Act 2018) and the European GDPR Regulation 2016/679.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes, shipping costs and improving your browsing experience
- Shipping address: we’ll ask you to enter this so we can estimate shipping before you place an order, and send you your purchases
We’ll also use cookies to keep track of basket contents while you’re browsing our site. For more details, please refer to our Cookie Policy.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, payment details and optional account information like username and password.
We’ll use this information for purposes such as:
- Sending you order confirmations and account updates
- Responding to your requests, including refunds and complaints
- Processing payments and preventing fraud
- Setting up and managing your customer account
- Complying with legal obligations, including calculating taxes
- Improving our products and services
- Sending you marketing communications, only if you have given your consent
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
Data retention periods
We store order data for 6 years for tax and accounting purposes, in accordance with HMRC requirements and the Companies Act 2006. This includes your name, email address, billing and shipping addresses.
Inactive accounts are anonymised after 2 years of inactivity. Pending, cancelled or failed orders are deleted after 6 months.
Who on our team has access
Members of our team with Administrator or Shop Manager roles have access to the following information:
- Order information such as what was purchased, when it was purchased and where it should be sent
- Customer information such as your name, email address, and billing and shipping information
Our team members have access to this information to help fulfil orders, process refunds and support you.
What we share with others
We share your data exclusively with service providers strictly necessary for the fulfilment of our service:
- Payment gateway (Stripe / PayPal): to process payments securely
- Couriers and shipping providers: to deliver your orders
- Google Analytics (via Google Tag Manager): for statistical analysis of the site, with anonymised IP addresses
- WP Mail SMTP: for sending transactional emails
Payments
We accept payments through American Express, Discover, Visa, Mastercard, Klarna, PayPal . When processing payments, some of your data will be passed to the payment processor, including information required to process or support the payment, such as the purchase total and billing information. Please see the relevant Privacy Policy for more details.